Announcement

Stay in the loop! Don’t miss out on crucial System Update & Maintenance that keep our system running smoothly.

Announcement

Urgent Security Notice: Protect Yourself from Recent Phishing Scams

Dear CoinsDo Community, We have been alerted to malicious attempts to exploit our users through deceptive emails and messages pretending to be from CoinsDo. A notable scam involves an email falsely claiming to originate from "Coin Wallet," alleging receipt of funds and requiring users to partake in a verification process that necessitates a financial transaction. Important Clarifications: CoinsDo’s Official Wallet Name: Please be aware that our official wallet name is CoinWallet, which is a decentralized wallet. This means we do not have the capability to control assets that belong to our users. The scam email references “Coin Wallet,” which is not associated with our services. Verification Scams: CoinsDo never requests users to send digital assets for verification purposes. We conduct all necessary verifications through our secure platform without necessitating financial transactions by our users. Authorized Communications: Official communications from CoinsDo are sent exclusively through cs@coinsdo.com or info@coinsdo.com. We urge you to verify the sender's email address and be vigilant for any signs of fraudulent activity. Report Suspicious Activity: If you encounter any unusual requests or suspect a phishing attempt, please immediately report it to our support team via cs@coinsdo.com. Your reports are crucial in helping us prevent further fraudulent activities. How to Protect Your Digital Assets: Never disclose your private keys, passwords, or any sensitive information. Activate two-factor authentication (2FA) on your CoinWallet for enhanced security. Regularly update your passwords to robust and unique combinations. Remember: Your security is our utmost priority. By staying informed and cautious, we can collectively ensure the safety and security of our digital asset environment. Should you have any concerns or need assistance, our support team is always available.

Notice

2024-03-28 System Upgrade Notice

Dear users, To optimize our services, we will commence a comprehensive shutdown starting at 5:00 AM (GMT+8) on March 28, 2024 (tomorrow). During this period, all services will be unavailable, with an estimated downtime of 1 hour. Should there be any extension, we will notify you separately. We apologize for any inconvenience caused during this optimization period. Please make necessary notifications and arrangements in advance to minimize any impact. Thank you for your understanding and support! CoinsDo Team

Maintenance

V1.9.39 System Update

Dear Valued Customers, Our latest v1.9.39 is scheduled to update the live environment on March 19th, 2024, at 06.00AM GMT+8. This process shall take 10 mins and does not affect the operations; the system can be accessed as usual. We genuinely appreciate your support for CoinsDo. Should there be any queries, please reach out to our customer support team. Thank You and Have a Nice Day, CoinsDo Team New Features 1. [CoinGet Center] Added "Minimum Balance" setting for currency control. The minimum balance portion will be deducted during manual/ auto collection. The UTXO mechanism currency does not support this setting. Feature Optimizations 1. [CoinGet Center] Added batch selection of gas fee mode options for batch collection. 2. [CoinGet Center] Bug fix - When collecting, the gas fee for activate new TRX account did not trigger the update of the gas fee address balance. 3. [CoinSend Center] The "Redispatch" button now requires signature submission to enhance data security. 4. [CoinSend Center] Added operation records for the dialogue of redispatch actions in the dispatch record page. 5. [CoinGet & CoinSend Center] Added associated order number field to the resource flow of renting CoinsDo.

System update

V1.9.38 System Update

Dear Valued Customers, Our latest v1.9.38 is scheduled to update the live environment on January 23rd, 2024, at 06.00AM GMT+8. This process shall take 10 mins and does not affect the operations; the system can be accessed as usual. We genuinely appreciate your support for CoinsDo. Should there be any queries, please reach out to our customer support team. Thank You and Have a Nice Day, CoinsDo Team New features 1. [CoinSend Center] When the transaction fee exceeds the limit and the dispatch record is stuck in a pending state, added an "Override Gas Limit" button. This allows individual transactions to bypass the limit without the need to modify the gas fee limit in the currency management. 2. [Merchant Backend] Sub-account configuration for CoinSend now includes the option to set daily submission and approval limits for sub-accounts. Feature Enhancements 1.[Merchant Backend] Sub-account operation logs will now be synchronized and displayed in the main account's backend. 2.[CoinGet Client] Fixed a bug related to Dash collection (adapted for packaged transactions). 3.[CoinSend Client] After sending DOT, if the balance is less than 1, the balance will be cleared by network. Therefore, the feature has been adjusted to ensure that the balance cannot be less than 1 after the transaction. 4. [Technical Optimization] Optimized the get receiving address API to fix the issue of concurrent request failures.

System update

V1.9.37 System Update

Dear Valued Customers, Our latest v1.9.37 is scheduled to update the live environment on December 18th, 2023, at 06.00AM GMT+8. This process shall take 10 mins and does not affect the operations; the system can be accessed as usual. We genuinely appreciate your support for CoinsDo. Should there be any queries, please reach out to our customer support team. Thank You and Have a Nice Day, CoinsDo Team New features 1.[ CoinSend Center] The dispatch record page now includes additional status prompts. 2.[ CoinSend Center] The request parameters for callback notification status on the dispatch record page have been enhanced with the addition of a client UUID. Feature Enchancements 1.[CoinGet Center] Optimization of configuration content for CoinGet client collection addresses: A. The display format for currencies on the page for pending signature data is unified to show the main network + protocol + currency name. B. Improved data validation after adding configuration for aggregation addresses, ensuring timely application of changes to aggregation addresses. C. Accurate display of configuration status. 2.[ CoinGet Center] Optimization of the batch document for currency management includes enhancing the minimum transaction amount field. 3.[CoinSend Center] Optimization of the batch document for currency management includes improving the gas fee addition.

System update

2023-12-16 System Upgrade Notice

Dear partners, To enhance product quality, CoinsDo will conduct partial system service upgrades on December 16, 2023, at 02:00 (GMT+8). The expected duration of the upgrade is 2 hours. During the upgrade, the functionalities of “CoinsDo Corporate Backend,” “CoinGet Addresses Balance Update,” “CoinGet Receiving Records,” “CoinGet Coin Received Notice,” and “CoinGet collection” may experience instability or delays. Please make necessary preparations in advance or promptly notify users on your platform. We appreciate your understanding for any inconvenience this may cause. If you have any questions, please contact CoinsDo staff within the group. Thank you for your support! CoinsDo Team December 15, 2023

Maintenance